Delivery & Returns
Once your order has been placed we aim for our customers to receive our items within 7-10 working days. We always do our best to send out orders as soon as possible but there are sometimes delays which are unavoidable.
You will have been sent an email/text from Slug Apparel saying your order is on its way.
You'll then be notified when the order has been sent out with a tracking number & courier name.
If you have not received an email, please email firstname.lastname@example.org and I will update you.
You can return any item within 14 days of receipt for a refund of that item or exchange it for a different size or colour. Postage costs will not be refunded.
In all cases, the items returned must be in their original condition, which includes tags and any packaging. All goods will be inspected on return. The removal of stickers or other such free items will be charged against the customers refund if entire order is returned.
The goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
Please return with a note of your name and order number so our team can deal with your case efficiently.
To return an item simply send it back to us with a note enclosed with your name, address, email, and a reason for the return to the following address.
9 barker avenue east
If it is our mistake then we will cover the postage (all you will need to do is send us a photo of the shipping receipt.) If we don't have your replacement we will let you know and work out a solution.
SHIPPING TO EU
Please be aware that some countries charge taxes & Duty on goods received into the country. It is the customers’ responsibility to pay for these.
If the customer forfeits the payment or does not accept the package due to the customs charges then the items will be returned to us. We will refund the cost of goods minus the shipping and any charges incurred while in transit.
In some cases this can mean a forfeit of any refund as return shipping and associated charges can equal more than the amount paid for the goods so we highly recommend you look into any additional costs before you place your order.
Slug Apparel cannot be held responsible for these charges, it is the responsibility of the customer to be aware of their own countries rules and regulations regarding imports from the UK.
Blighttown t n cs regarding ep-
To redeem your digital copy of the Blight Town "Self-titled" EP simply include your email in the notes section of your order.
We can then send you a bandcamp code which will allow you to download the EP onto your chosen device!
Subject only to bundle package.